Privacy Policy

1. Introduction

Welcome to CreatorBolt ("CreatorBolt", "we", "us", or "our"). We operate the website https://creatbolt.com and the CreatorBolt platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration information (name, email address)
• Profile information (bio, niche, social media handles)
• Content you create, upload, or schedule through the Service
• Payment information (processed securely by Stripe; we do not store card details)
• Communications you send to us

2.2 Information from Third-Party Platforms

When you connect your social media accounts (Facebook, Instagram, LinkedIn, X/Twitter, TikTok, Pinterest), we collect:

• Access tokens required to publish content on your behalf
• Basic profile information (name, account ID, page names)
• Page and account metadata necessary to identify where to post

We only request the minimum permissions necessary to provide the Service. We do not access your private messages, contacts, or personal data beyond what is required for content publishing.

2.3 Automatically Collected Information

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, device identifiers)
• Usage data (features used, content generated, scheduling activity)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Publish content to your connected social media accounts on your behalf
• Generate AI-powered content using your profile and brand preferences
• Process payments and manage subscriptions
• Send transactional emails and service notifications
• Improve and personalise the Service
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Social Media Platform Data

CreatorBolt integrates with Meta platforms (Facebook and Instagram) via the Meta Graph API. By connecting your Facebook or Instagram account, you authorise us to:

• Access your Facebook Pages and Instagram Business accounts
• Publish posts, images, and videos to those accounts on your behalf
• Read basic engagement data to display in your analytics dashboard

We store your access tokens securely and use them solely for the purpose of publishing content you schedule through CreatorBolt. We do not sell or share your social media data with third parties. You can revoke access at any time through your Facebook or Instagram account settings, or by disconnecting the account in CreatorBolt's Connections page.

Our use of data obtained from Meta APIs complies with the Meta Platform Terms and Meta Developer Policies.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Third-party vendors who help us operate the Service (e.g. Stripe for payments, cloud hosting providers, AI API providers). These providers are contractually obligated to protect your data.
• Social media platforms: When you publish content, your content and credentials are transmitted to the relevant platform's API.
• Legal requirements: We may disclose your information if required by law or in response to valid legal processes.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at [email protected]. Social media access tokens are deleted immediately upon disconnecting an account.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of access tokens, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyse usage. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: